Custom Crops


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Frequently Asked Questions

I can't seem to get through on the phone lines. Why?

I've sent you many e-mails, but you don't respond. Why?

Where do I enter my gift code?

My free shipping code is not working. What do I do?

My item is backordered and I wasn't notified. Why?

How much is shipping?

When should my order arrive if I am outside the U.S.?

I tried calling but there is no one available. Why?

I would like to add to an existing order. How do I do this?

Can you mark my order as a gift so I don't have to pay duties?

I want to cancel my eBay auction/bid. What should I do?

Which tote will hold the Cricut Expression?

I thought you shipped in 2-4 days? Why hasn't my order shipped?

I need to exchange/return an item. What should I do?

Do you accept returns and/or exchanges?

I need to mail in my payment. What is your address?

My order has a status of "Processing". When will it ship?